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Customer Support
Auto-triage support tickets with AI
Analyze incoming support tickets, categorize by urgency and topic, suggest answers from your knowledge base, and route to the right team or create Slack alerts for critical issues.
Zendesk
Slack
Notion
How it works
1
New ticket arrives
Trigger captures incoming support requests from email, chat, or web forms.
2
AI categorizes and detects urgency
Analyzes content, sentiment, and keywords to assign priority and category.
3
Searches knowledge base for answers
Vector search finds relevant documentation and past resolutions.
4
Routes to team or auto-responds
Assigns to appropriate agent or sends templated response for common issues.
Key Benefits
Instant categorization and routing
Reduced first response time
Self-service resolution for common questions
Escalation paths for VIP or critical issues
Common Use Cases
SaaS companies managing high ticket volume
E-commerce support during peak seasons
Technical support teams with specialized expertise
Customer success teams monitoring health scores
Ready to get started?
Start with this template and customize it to fit your exact needs. No coding required.